Privacy Policy

Intra Mesk Pharma (“Intra Mesk Pharma”, “we”, “us”, or “our”) respects the privacy of individuals who visit our website, communicate with us, submit information through our forms, or otherwise interact with our digital channels. This Privacy Policy explains how we collect, use, store, protect, and otherwise process personal information obtained through the Intra Mesk Pharma website and related communication channels. Our approach is based on the principles of transparency, purpose limitation, data minimization, confidentiality, security, and responsible handling of personal information. By using this website or voluntarily providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

Intra Mesk Pharma is a pharmaceutical and healthcare supply platform operating in Yemen, with activities focused on pharmaceuticals, medical supplies and medical devices, warehousing and cold chain, distribution and logistics, regulatory coordination, pharmacovigilance, and related healthcare operations.

• Location: Republic of Yemen — Sana'a (main office) and Aden (branch office).
• Telephone: +967 01 500 090
• Email: info@intrameskpharma.com
• For pharmacovigilance matters, adverse event reports should be submitted through the dedicated pharmacovigilance reporting channels provided on our website.

Depending on how you interact with Intra Mesk Pharma, we may collect different categories of information. Information you provide directly may include: full name; professional title or role; organization or institution; email address; telephone number; business contact information; information submitted through contact, business, partnership, regulatory or compliance communications. We only request information that is reasonably relevant to the purpose for which it is collected.

When an adverse event or product-related safety report is submitted, we may receive information necessary to evaluate and follow up on the report. Depending on the report, this may include: patient age or age range; patient sex; product name; batch or lot number; expiry date; description of the event; date of onset; relevant medical information; outcome or seriousness of the event; reporter name, professional category and contact information. Pharmacovigilance information may include sensitive or health-related information. Such information is handled for legitimate product-safety and pharmacovigilance purposes and may be processed in accordance with applicable regulatory requirements. Please do not submit information that is not relevant to the safety report.

If you submit a product quality complaint, we may collect information necessary to investigate and manage the complaint. This may include: product name; batch or lot number; expiry date; description of the quality issue; packaging or labeling information; photographs or supporting documents, where provided; date and location of the incident; reporter information; and customer or healthcare organization information where relevant. Quality complaint information may be reviewed by relevant quality, regulatory, pharmacovigilance, or operational personnel where necessary.

Where we provide a mechanism for reporting compliance concerns, we may collect information submitted by the reporting individual. This may include: name and contact information, where voluntarily provided; nature and description of the concern; relevant individuals or organizations; dates, locations, or circumstances; supporting documents or evidence; and other information reasonably necessary to assess the concern. Where appropriate, reports may be reviewed confidentially and handled in accordance with applicable internal procedures and policies.

When you contact Intra Mesk Pharma through email, telephone, website forms, or other communication channels, we may use the information you provide to: respond to your enquiry; provide requested information; follow up on your communication; evaluate legitimate business opportunities; manage customer or supplier communications; coordinate regulatory or operational matters; and maintain appropriate business records. We do not use contact information for unrelated purposes without an appropriate basis for doing so.

Depending on the circumstances, personal information may be used to: respond to enquiries and requests; provide requested services or information; manage customer, supplier, and business relationships; process pharmaceutical safety reports; investigate product quality complaints; address regulatory or compliance matters; maintain appropriate business and operational records; protect the security and integrity of our website and systems; prevent misuse, fraud, or unauthorized activity; and meet applicable legal, regulatory, contractual, or professional obligations. We seek to use personal information only for defined and legitimate purposes and to limit collection to information reasonably necessary for those purposes.

Pharmacovigilance information may need to be reviewed, documented, retained, and communicated to relevant parties where required for patient safety, product safety, regulatory compliance, or other legitimate purposes. Where applicable, safety information may be shared with relevant regulatory authorities, marketing authorization holders, manufacturers, qualified service providers, healthcare professionals, or other parties involved in the appropriate assessment and management of a safety matter. Such processing may occur even where the information relates to an individual who has not directly contacted us. The handling of pharmacovigilance information is subject to applicable internal procedures and regulatory requirements.

Intra Mesk Pharma may process and retain personal information where necessary to: comply with applicable laws and regulations; respond to regulatory requirements; support pharmacovigilance obligations; address product quality matters; maintain required business records; respond to lawful requests from competent authorities; and establish, exercise, or defend legal rights. Where information is processed for a specific legal or regulatory requirement, the processing will be limited to what is reasonably necessary for that purpose.

We do not sell personal information. We may disclose or provide access to personal information where reasonably necessary for legitimate business, safety, regulatory, legal, or operational purposes. Depending on the circumstances, recipients may include: authorized Intra Mesk Pharma personnel; relevant quality, regulatory or pharmacovigilance personnel; pharmaceutical manufacturers or product owners; relevant healthcare professionals; authorized service providers; information technology or hosting providers; professional advisers; and competent regulatory, governmental or legal authorities where required or permitted by law. Where information is shared, we seek to limit the information provided to what is reasonably necessary for the relevant purpose.

Some service providers, technology platforms, hosting providers, or business partners may process information from locations outside Yemen. Where personal information is transferred or made accessible across jurisdictions, Intra Mesk Pharma will seek to apply appropriate safeguards and to handle the information in accordance with applicable requirements. The specific safeguards applicable to a particular transfer may depend on the nature of the information, the recipient, the service involved, and the applicable legal requirements.

Intra Mesk Pharma takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction. Depending on the nature of the information and the processing activity, safeguards may include: access controls; restricted access to sensitive information; secure account and system management; appropriate confidentiality measures; controlled handling of safety and quality information; backup and recovery measures; and monitoring and maintenance of relevant systems. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for the period required by applicable legal, regulatory, quality, pharmacovigilance, contractual, or business requirements. Different categories of information may therefore have different retention periods. In determining retention periods, we may consider: the purpose for which the information was collected; legal and regulatory requirements; pharmacovigilance requirements; product quality requirements; contractual obligations; dispute resolution or legal requirements; and operational and record-management requirements. When personal information is no longer required, we seek to securely delete, destroy, anonymize, or otherwise appropriately dispose of it, subject to applicable retention obligations.

Depending on applicable law and the circumstances of the processing, individuals may have rights concerning their personal information. These may include the right to: request access to personal information held about them; request correction of inaccurate or incomplete information; request deletion of information where legally applicable; request restriction of certain processing; object to certain processing; request information about how their personal information is used; and withdraw consent where processing is based on consent. These rights are not absolute and may be subject to applicable legal, regulatory, pharmacovigilance, record-retention, or other legitimate requirements. For example, certain safety or regulatory records may need to be retained even where an individual requests deletion. This approach is consistent with modern privacy frameworks, which recognize individual rights while also providing exceptions and limitations where other legal obligations apply.

If you wish to ask about your personal information or exercise a privacy-related right, please contact us at info@intrameskpharma.com or by telephone at +967 01 500 090. When handling certain requests, we may need to verify the identity of the person making the request before providing access to personal information or making changes. We will consider and respond to requests in accordance with applicable requirements.

The Intra Mesk Pharma website may use cookies or similar technologies where necessary for website functionality, security, performance, analytics, or other legitimate purposes. Technical information may include: IP address; browser type; device information; operating system; pages visited; date and time of access; referring website; and technical and diagnostic information. Where applicable, cookies may be managed through your browser settings or through controls provided on the website.

Our website may contain links to third-party websites, platforms, or services. Intra Mesk Pharma is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage users to review the privacy policies of third-party websites before providing personal information to them.

Our website and services are not specifically directed toward children. We do not knowingly seek to collect personal information from children through our website for purposes unrelated to the services or activities described in this Privacy Policy. If you believe that personal information relating to a child has been submitted to us inappropriately, please contact us so that we can assess the matter and take appropriate action where required.

Information submitted through our reporting and communication channels may contain confidential, commercially sensitive, personal, or health-related information. Intra Mesk Pharma seeks to restrict access to such information to individuals or functions that have a legitimate need to access it for the relevant purpose. However, confidentiality does not mean that information will never be disclosed. Information may be shared where necessary for patient safety, product quality, regulatory compliance, legal obligations, investigation, or other legitimate purposes described in this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our operations, website functionality, regulatory requirements, or privacy practices. When material changes are made, we will update the “Last Updated” date displayed at the beginning of this Privacy Policy. We encourage users to review this page periodically to remain informed about how personal information is handled.

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of personal information by Intra Mesk Pharma, please contact us. For pharmacovigilance and adverse event reporting, please use the dedicated reporting channels provided on our website.

• Intra Mesk Pharma — Republic of Yemen, Sana'a (Fiftieth Street) and Aden (Al-Mansoura, Ninetieth Street).
• General Contact: info@intrameskpharma.com
• Telephone: +967 01 500 090